by OL » Mon Jan 28, 2013 2:59 pm
I just believe in placing blame where it belongs, on the individuals responsible. No matter what a problem may be, it can always come down to a person or small group of persons who are actually at fault. When I ordered the engagement ring I was trying to get a while back, the order was fucked up and I got the wrong one. Initially I was just angry at Zales, but it wasn't really Zales that screwed me over. I eventually came to my senses and blamed whoever the dumb fuck was that put the wrong ring in the wrong box. I'm not against shopping with Zales in the future, because I know the problem came down to one person in a mail room.
A lot of people find it hard to do that in a case like this, where they can't relate a face directly with the ones actually at fault, so instead they aim at and demonize the bigger company above them.
It just bothers me a bit. The whole subject of accountability, and how it rarely falls on those truly responsible.